At KFDirect, we want to ensure your satisfaction with your wholesale lighting product purchases. This Returns and Refunds Policy outlines our procedures for returning products and seeking refunds. Please read this policy carefully to understand your rights and responsibilities.
You may be eligible for a return if:
To initiate a return, follow these steps:
Once we receive your returned product and inspect it, we will process your refund as follows:
- Unopened and Resalable Products: If you are returning an unopened and resalable product for reasons other than damage, defect, or incorrect shipment, we will issue a refund for the product's cost only. Shipping fees are non-refundable, and you will be responsible for the return shipping costs.
- Timing of Refunds: Refunds will be processed within 5 to 8 business days of receiving the returned product. Please allow additional time for the refund to appear in your bank or credit card statement.
This Returns and Refunds Policy does not cover:
If you have questions or need assistance with the returns and refunds process, please contact our Customer Support Team at email@example.com.
We may update this Returns and Refunds Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the effective date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
By making a purchase on KFDirect, you acknowledge that you have read, understood, and agreed to this Returns and Refunds Policy.